Shipping & Returns
Clear, simple policies for every order
We keep fulfillment straightforward and transparent, with fast handling and dependable tracking.
Shipping
- 24-hour handling time before shipment.
- 5-7 business day shipping after dispatch.
- We will send a tracking number once your order has been handed off to the carrier.
Returns
We want you to love your handcrafted pieces. If something isn't right, we're here to help.
Return Requirements
To qualify for a return, please ensure your items meet these requirements:
- ✓Returned within 14 days of delivery
- ✓In original, unused, and resalable condition
- ✓In original packaging with all tags attached
Non-Returnable Items
- ✗Custom or personalized pieces made to your specifications
- ✗Items marked as final sale or clearance
Damaged or Defective Items
If your piece arrives broken or damaged, please email us photos within 3 days of receipt. Include images of the packaging and the damage. We'll arrange a full refund or free replacement — your choice.
Return shipping: Customer is responsible for return shipping costs. We recommend using a trackable, insured service.
Refund timing: Refunds are processed within 7-14 business days after we receive your return.
Return Address
Table Clay Returns155 E 31st St Apt 21G
New York, NY 10016